Database Issues Impacting Cognos, Dredge System, OnBase and Viewpoint

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Please note: If you experience any lingering issues connecting to NS Enterprise via Citrix tomorrow, use AVD as previously communicated.

Thanks again.

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Investigating

We're currently experiencing issues communicating with the backend databases for Cognos, Dredge System, OnBase and Viewpoint, making those applications inaccessible. We're working on restoring that communication, but do not have an estimate for when it will be resolved at this time.

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Began at:

Affected components
  • Viewpoint
    • NS Enterprise sync
    • Onbase sync
    • Actuate Sync
  • Onbase
  • Cognos
  • Dredge System
    • Production Client