Viewpoint Not Launching - Self Updating Client

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Investigating

We're experiencing an issue where when Viewpoint is launched, a notice pops up stating that it's trying to self-update, and asking you to relaunch Viewpoint, at which point it loops the notification. We're working with Viewpoint and Citrix to identify the root cause and correct the issue.

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Began at:

Affected components
  • Viewpoint
    • NS Enterprise sync
    • Onbase sync
    • Actuate Sync